Refund policy

At SIN·PAR, we want your experience to be flawless. If you need to request an exchange, a return, or exercise your right of withdrawal, you’ll find all the information you need here.

1. General Conditions

– You have 15 business days from the delivery date to request a return or exchange.
– Products must be returned in perfect condition, unused, with clean soles, and in their original box and cotton pouch.
– Jewelry items cannot be returned for hygiene reasons.
– SIN·PAR may refuse returns that arrive outside the allowed timeframe or items not in their original condition.


2. How to request a return or exchange

  1. Email us at hola@sinpar.es requesting the Return Form.

  2. In the subject line include:
    – EXCHANGE #order number
    – RETURN #order number

  3. Once you receive the form, follow the instructions and prepare the package properly.


3. Returns – Mainland Spain & Balearic Islands

✔ Return handled by SIN·PAR

– We arrange the pickup via courier.
– Cost: €12 per package (6 € outbound + 6 € return).
– Refunds are issued within 2–7 business days after receiving and checking the item.

✔ Return handled by the customer

– You may ship the item using your preferred courier.
– SIN·PAR is not responsible for lost, damaged, or untracked packages.
– We strongly recommend shipping with insurance + tracking.


4. Returns – European Union, Canary Islands, Ceuta, Melilla, Andorra & Rest of the World

– Contact hola@sinpar.es to begin the process.
– Return shipping fees will be the same as those paid for the original outbound shipment.
– You must cover all return taxes and customs duties.
– Shipping costs and customs fees are non-refundable.


5. Size Exchanges

Mainland Spain & Balearic Islands

– First size exchange is free on footwear orders over €80.
– Exchanges are made only if the requested size is in stock.
– If the size is unavailable, the order will be processed as a return (standard fees apply).

European Union & International

– Exchanges must be processed as Return + New Order.

Important

– Changing model/color or requesting a second size exchange counts as a return, not an exchange.


6. Order Cancellations

✔ Orders NOT yet collected by the courier

Orders may be cancelled if notified within the first hour after purchase.
Payment processing fees will be deducted:

  • Shopify card payments: (2.1% Spain) / (2.7% EU) / (3.2% Rest of world) + €0.30

  • Other methods (Shop Pay, PayPal, Apple Pay…): fees vary; a screenshot will be provided for confirmation.

✘ Orders ALREADY collected by the courier

Cancellations are no longer possible.
The customer must accept the delivery and then request a return, with the corresponding costs applied.


7. Refunds

– Refunds are issued via the same payment method used for purchase.
– For returns under the right of withdrawal, the following will be deducted:

  • Shipping costs

  • Shopify fee: 2.1% + €0.30 per order

– Refunds are processed after verifying the item’s condition.

8. Claims

For any product-related issue:
📧 hola@sinpar.es
Include clear photos and a description of the issue.

– If confirmed as a manufacturing defect, we will collect, repair, or replace the item (if available).
– If not repairable or replaceable, we will refund the full amount.
– If the issue is caused by misuse, SIN·PAR cannot take responsibility.

Official complaint forms can be downloaded from the website of your regional Consumer Affairs Department.


9. Right of Withdrawal (14 business days)

You may exercise your right of withdrawal within 14 business days from receiving your order.

To proceed:

  1. Send an email to hola@sinpar.es with the subject: "Withdrawal Return #order number".

  2. The product must be returned in its original packaging, including the invoice, properly protected.

Refund includes:

– Product amount
– Minus: shipping costs + 2.1% + €0.30 Shopify fee
– Return shipping costs are borne by the customer.